What type of silk do MUHLI pillowcases use?
All MUHLI pillowcases are made from 100% genuine mulberry silk - the highest grade of silk available. Mulberry silkworms are fed exclusively on mulberry leaves, producing long, uniform fibres prized for their softness, durability, and naturally luxurious texture.
What momme weight is MUHLI silk?
Our pillowcases are crafted from 22 momme (mm) mulberry silk -a weight widely regarded as the sweet spot for durability, drape, and a genuinely luxurious sleep experience. Lighter weights (under 16mm) tend to feel flimsy; heavier weights can reduce breathability. 22mm strikes the ideal balance.
Is MUHLI silk OEKO-TEX® certified?
Yes. All MUHLI products carry OEKO-TEX® Standard 100 certification, meaning they have been independently tested and verified to be free from harmful chemicals and substances. You can sleep knowing your pillowcase is gentle on skin, hair, and health.
Why does my silk have a soft, matte finish rather than a glossy sheen?
That's a sign you have the real thing. Authentic, high-quality mulberry silk has a soft matte finish with a naturally refined texture. Overly glossy or slippery fabrics are typically synthetic satin or chemically treated. The subtle lustre of genuine silk is a hallmark of its premium quality.
Care & Washing
How do I wash my MUHLI silk pillowcase?
Silk is resilient when treated with care. We recommend:
- Hand wash in cool water, or use a gentle/delicates machine cycle with a mesh laundry bag
- Use a mild, silk-safe detergent - avoid anything enzyme-based
- Do not bleach or use fabric softeners
- Air dry away from direct sunlight and heat sources
- If ironing, use the lowest heat setting on a slightly damp pillowcase, or place a cloth between the iron and silk
Proper care preserves the texture, colour, and longevity of your silk for years to come.
Can I tumble dry my silk pillowcase?
We recommend avoiding tumble drying. Heat can weaken silk fibres over time. Air drying flat or on a hanger in the shade is the best way to maintain the integrity of your pillowcase.
How often should I wash my silk pillowcase?
We suggest washing every 1–2 weeks, or as needed. Silk's natural protein structure is gentle on skin and hair, meaning it stays fresher for longer than cotton alternatives.
Delivery
How long will my order take to arrive?
We aim to pack and dispatch within 24 hours of your order being placed. During busy periods or promotions, please allow up to 3–5 business days for dispatch.
Once collected by Australia Post, please allow up to 7 business days for delivery, depending on your location. You'll receive a tracking confirmation email as soon as your order is on its way.
Is delivery free?
Yes - orders over $150 qualify for free delivery. A standard delivery fee applies to orders under $150.
Do you ship outside of Australia?
At this stage, MUHLI ships within Australia. For international enquiries, please reach out to us at muhli@muhli.com.au and we'll do our best to help.
Returns & Exchanges
What is your returns policy?
We accept returns for faulty or damaged items. For hygiene reasons, we are unable to accept change-of-mind returns on used pillowcases. Please inspect your order upon arrival and contact us within 7 days of receipt if there's an issue - we'll guide you through the process with care.
For full details, please visit our Returns Policy page.
How do I initiate a return?
- Email us at muhli@muhli.com.au with your order number and a brief description of the issue.
- We'll respond promptly with clear next steps.
- Once we receive and inspect the item, we'll process a replacement or refund via your original payment method - within up to 7 business days.
Are refunds issued to my original payment method?
Yes. All approved refunds are returned to the original payment method. Please allow up to 7 business days for the amount to appear in your account.
What are my rights under Australian Consumer Law?
Under Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund if a product is faulty, damaged, or doesn't match its description. This applies in addition to our returns policy, so you can shop with complete confidence.
Still Have a Question?
We'd love to hear from you. Reach out at muhli@muhli.com.au and we'll get back to you as soon as we can. 🤍
